Accessibility

Website accessibility

We are continuously working to improve the accessibility of our e-commerce website. The website largely follows the guidelines set out in WCAG 2.1 level A.

Our website is partially accessible 

The website is partially compliant with the requirements of the Act on Accessibility to Digital Public Services. Below you will find a list of shortcomings that may affect accessibility, we are actively working to improve these.

Known accessibility issues

We are aware of the following shortcomings that may affect users:

• Some images lack alternative text (alt-text), or do not always describe the image or the purpose of the image.
• There are texts where the text size may be perceived as too small on some screens, which makes it difficult to read the text. (AA)
• Language is not always specified in the code, which can result in screen readers not presenting the content correctly, for example when the copy is written in English. (AA)
• Some page templates have shortcomings in the linguistic structure of the code, which can affect how information is presented to users using accessibility tools. (AA)
• Contrast issues may occur, especially in banners or product labels.
• Dynamic content sometimes has problems reporting whether it is currently visible or not via screen readers. (AA)
• Keyboard navigation does not always work optimally when selecting size/color, filters, reviews, and browsing slideshows on product pages.

What can you do if you are unable to use parts of the website?

If you need content from cellbes.se in another format, such as accessible PDF, large text, audio recording or Braille, you can contact us via:

Email: customerservice@cellbes.com

Address: Cellbes AB, Box 1004, 501 10 Borås, Sverige

Have you detected any accessibility issues? Report them here!

Please contact us if you discover any problems not listed above, to help us improve accessibility.

Email: customerservice@cellbes.com

Address: Cellbes AB, Box 1004, 501 10 Borås, Sverige

Supervisory Authority Contact Information

If you are not satisfied with how we respond to your accessibility feedback, you may contact the national supervisory authority in your country. Below is a list of authorities you may reach out to, depending on where you reside:

Belgium: Belgian national authority for digital accessibility

Italy: AgID – https://www.agid.gov.it

Spain: Ministry for Digital Transformation – https://accesibilidad.sede.gob.es

Portugal: AMA – https://www.ama.gov.pt

Luxembourg: SIP – https://sip.gouvernement.lu

France: DGCCRF – https://www.economie.gouv.fr/dgccrf

Slovakia: SOI – https://www.soi.sk

Austria: FFG – https://www.ffg.at

The report was last updated: 19th June 2025

Responsible publisher: Cellbes AB